FAQ

 

1. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account':

• Track your orders and review past purchases;

• Request your Return Authorization Number directly from your account;

• Gain access to your ‘Wish List’;

• Be notified when new products are available;

• Save your address and card details for faster shopping;

• Manage your account details and newsletter subscriptions.

 


 

2. HOW DO I MAKE A PURCHASE?

Shopping the madras khaki Online Store is easy: if you know what you are looking for, use the specific category links, such as 'shirts', ‘trousers’ section on the site, or browse through our 'Icons'.

Once you have found an item, select your size and use the 'ADD TO BAG' button underneath.

Review the items by selecting the product,

Remove them in case you’ve changed your mind or add products to your Wish List.

Click on 'Checkout' to complete your order.

 


 

3. HOW DO I MAKE A PAYMENT?

MADRAS KHAKI offers multiple methods to make payments for your order:

Credit Card & Debit Card, Net Banking, Gift Voucher and Cash on Delivery.

All Credit/Debit card details remain confidential and private

 


 

4. HOW LONG DOES DELIVERY TAKE FROM DAY OF PURCHASE?

 Delivery will take place within 5-7 working days from the date of purchase (this excludes weekends and public holidays).

 


 

 

5. HOW DO I RECOVER MY PASSWORD?

 If you have forgotten your password, you can recover it in the Log in section by clicking on the forgot password link and entering the email address you used to register the account will receive an email with a link to reset your password.

 


 

6. DOES THE MADRAS KHAKI ONLINE STORE SHIP TO MULTIPLE ADDRESSES?

You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

 


 

7. WHAT IS A WISH LIST?

In your  'Wish List' you can save your favourite products, keep track of them and eventually purchase them whenever you please.