REFUND & RETURN POLICY
‘Return’ is defined as the action of giving back the item purchased by the customer to MADRAS KHAKI. Following situations may arise:

  1. 1. Item was defective
  2. 2. Item was damaged in transit
  3. 3. Products was / were missing 
  4. 4. Wrong item was received 

Return could also result in refund of money in some of the cases. We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, MADRAS KHAKI shall not be entitled to any return / refund.


The following RULES apply to this Policy:

  1. 1. In case of damaged or any missing product the customer needs to raise the request within 24 hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to MADRAS KHAKI within 3 days from the time of delivery.
  2. 2. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  3. 3. In the event MADRAS KHAKI accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.
  4. 4. Refund will only be processed after a quality check of the product by MADRAS KHAKI

Please note that the product should be unused and should be sent back along with original box and invoice to:
MADRAS KHAKI,
Brand Owned by:
THE VAIKUNDAM RUBBER COMPANY LTD
FLAT 2B, EBONY, 19/8 FOURTH MAIN ROAD,
GANDHINAGAR, ADYAR, CHENNAI 600020
Email for Sales: sales@madraskhaki.com
Email for other Enquiries: enquiry@madraskhaki.com
TEL : 044 2442 0264

Note:
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 15 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
The mode of refund will be NEFT , Bank Transaction ( by Cash deposit or Cheque)